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Welcome to the Springflower Group of Companies. We're so happy you're here with our family of clean businesses. Trust is at the heart of everything we do. Letting someone into your home is a big decision. We never take that trust lightly.
Our unique approach sets us apart. We believe in more than just a clean house. We aim for peace of mind for every client. This blog will show you how we commit to quality and trust. You'll learn about our unique service.
Every housekeeper is referenced and DBS checked. This ensures your security. It gives you peace of mind.
We also have a special filter. We only hire genuinely nice people. They need to fit into our family. We believe in investing in our team. A great clean starts with trusted professionals.
We foster a culture of learning. Our training focuses on personal growth. We learn from online models. These are based on the "five housekeeping principles for the domestic goddess." This is from my book, a values-based cleaning approach.
We use our own eco-friendly products. We clean with water whenever possible. This is for at least 80% of your home. We follow the journey of the germ. Stronger products are used sparingly. This happens in about 5% of your homes.
This includes hard water areas. Think showers, taps, and toilets. Sinks and door handles are also key spots. We use these areas when needed. We minimize chemical use.
We clean with microfiber cloth. They are laundered correctly before every visit. These cloths remove 99% of bacteria and viruses. We use just water for this. We use many clothes to avoid cross-contamination. Correct techniques are always followed.
If you have pets, we'd love to meet them. Just let us know about them. Tell us if they shed a lot. Let us know how they are with new people. This helps us plan our cleaning.
Please tell us about special surfaces. Some areas need special products or techniques. This could be an antique table. It might be a stone floor. We adapt our methods to your home.
You'll get a message the week before your clean. It confirms the day and arrival time. We keep you informed every step of the way. This helps you prepare for our visit.
We message you on the morning of the clean. This is for last-minute changes. Road closures or sickness can happen. We'll prompt you for any priorities. Tell us what matters most for that clean.
You can brief your cleaner personally. You can also leave a written note. We want to make communication easy for you. Your input is valuable to us.
We learn from you. Your feedback helps us improve. If you want something done differently, tell us. We'll gladly take it on board. We are always seeking ways to serve you better.
Most cleaning companies use self-employed staff. We do things differently. At least 80% of our professionals are employed. They have guaranteed wages and holiday pay. We cover pensions and travel expenses.
This choice is more costly. But it's the right thing to do. It allows our professionals to grow. It becomes a proper, recognized career. We invest in our team's future.
We believe cleaners are undervalued. Their work is essential and hard. It requires thought and attention to detail. We deeply respect this. Please treat your cleaner as a professional.
We appreciate friendly chats. But please let them focus on the job. Constant supervision can be off-putting. Allow them to find their rhythm in your home. It can take about a month to learn your needs.
Good communication is key. We work on a priority basis. Gentle reminders about tasks are welcome. This keeps things clear and constructive.
We make payments simple. Use monthly standing orders for regular services. This avoids last-minute worries. It’s a convenient system for everyone.
We review and reconcile accounts every 3 months. This covers refunds or extra charges. We ensure accuracy for both of us. Our billing is transparent and fair.
We take great care in everything we do. But accidents can happen. We are fully insured for all incidents. You have complete peace of mind.
If accidental damage occurs, we'll tell you. We will do our best to fix or replace it. We handle these issues promptly. Your trust is paramount to us.
Springflower Group of Companies is built on trust. We value professionalism and innovation. We are honored to be in your home. We treat it with care and respect.
We are committed to providing exceptional cleaning. We respect your home and our staff. Choose Springflower for a superior cleaning experience. We're always a message away. Connect with us on social media. Thank you for choosing our business.
